All on-line orders are subject to confirmation of price and availability. Credit card payments will not be not processed until the details of your order have been verified by our staff. We accept Visa, Mastercard, AMEX and EFTpos.
All advertised prices are in New Zealand dollars and are exclusive of GST. Our database lists products that may be obsolete. We do not guarantee that we are able to supply a listed item. Because we list a very large number of items, prices may sometimes be out of date. We reserve the right to change prices without notice. However, we will not send any item, nor charge you unless we have your approval of the revised price.
We are able to refill or rebuild a large variety of cartridges, but we may require you to supply an empty cartridge first. We will contact you if this is necessary.
Please contact us to arrange return of any goods that are faulty, incorrect or not required. We will accept return of goods you no longer require only at our discretion and if the goods are saleable. We reserve the right to issue a credit note rather than give a refund.
We receive a lot of empty cartridges returned, so it is very important that items returned for credit are properly identified and the reason for return is given. If this is not done (if we are unable to verify that we have received the goods, identify the item and sender, for example) we will issue a credit note only at our discretion.
Orders may be cancelled prior to the goods being dispatched from our warehouse. Once goods are on their way to the customer or have been delivered, they may be returned only with the approval of Toner Express. All goods returned must be in good condition, unopened. The customer may be charged freight and handling costs for cancelled orders returned.
The customer must contact Toner Express to arrange return and credit of faulty, damaged goods and incorrect items. Goods returned without authorisation and explanation may not be credited, especially if they cannot be properly identified on arrival.
Acceptance of each delivery of goods shall be taken as an acceptance of these conditions of sale:
We endeavour to deliver all goods promptly, but as we cannot fully control the courier and freight companies we use, we do not guarantee time of delivery. Shipping rates are calculated according to your address and item size and weight. We charge freight as closely as we can to the actual cost of shipping.
Orders above $50 are delivered freight-free within the Auckland area.